See you in 2021! // TW Classic
See you in 2021! // TW Classic

FAQ

Why isn’t TW Classic taking place in 2020?

The National Security Council decided that large gatherings including festivals are banned in Belgium until 31 August. The health and safety of festivalgoers, artists, crew and volunteers is the first priority of the festival organisers. Following government guidelines. Taking responsibility. Looking after yourself and those around you. Stopping the virus. That’s all that matters now. Our 2020 festivals are postponed to the summer of 2021.

When will TW Classic take place in 2021?

No date has so far been set for TW Classic 2021. Sign up for the festival newsletter or follow us on social media in order to be among the first to receive updates.

Will TW Classic 2021 have the same line-up as in 2020?

The festival bookers are currently in negotiations, with the aim of assembling a great line-up for TW Classic 2021. Sign up for the festival newsletter or follow us on social media in order to be among the first to receive updates.

What about the tickets bought for TW Classic 2020 and other festival products (camping tickets, accommodation …)? Will these be refunded?

The Belgian Minister for Economic and Consumer Affairs has implemented measures for the entire live music industry. Under exceptional and strict circumstances, a credit can be issued instead of a refund. This measure protects you as a consumer and also reduces the impact of the current crisis for the organisers.  

In practical terms, this means you will receive a credit to the value of the full amount you paid for your booking for TW Classic. This credit will be available in ‘my account’ on ticketmaster.be from 15 September. You can spend the credit on any of the festivals organised in the Festivalpark in Werchter in 2021 and 2022. You will also receive access to an exclusive presale for TW Classic 2021. This enables you to be certain of getting a ticket for the next edition ahead of the official ticket sale. You will automatically receive a personal code for this presale a few days before the start of the presale.          

Do you have questions regarding your order?

Please check the Ticketmaster FAQ pages first. Their customer care team is happy to assist if you need further assistance.

Why has the government set up this credit measure?

Please visit saveyourticket.be and find out why the credit measure is so important to the wider cultural sector. Together, we can ensure that we continue to enjoy unique cultural experiences in the future.

When will the tickets for TW Classic 2021 go on sale?

Ticket sales for TW Classic 2021 will start later this year. Sign up for the festival newsletter or follow TW Classic on social media in order to be among the first to receive updates.

I have contacted the Ticketmaster helpdesk concerning my order but I haven’t received a reply yet.

Ticketmaster is particularly busy at the moment. They are experiencing very high volumes of emails due to the measures taken by the government. They are working hard to get through these as quickly as possible and will contact you as soon as possible. Thank you for your patience.

I didn’t buy my TW Classic 2020 ticket through Ticketmaster. How can I arrange my credit?

Please get in touch with the ticket vendor you bought the ticket from for further information.  Ticketmaster is the official TW Classic ticket partner.

It never hurts to have a reminder: please be vigilant and buy your tickets from the official ticket sellers only! Tickets purchased through any other vendor could be fake or non-valid, and might not give you access to the festival. For more info on buying and reselling concert tickets, please visit ilovemyticket.be or the FOD Economie.