Frequently Asked Questions

Lost your keys, wallet, phone? It’s never pleasant, but it can happen. Any lost items are stored at the info stand. Have you found something yourself? Take it to the info stand.

Are you still at the festival? Drop by at an information booth and ask if your lost item was brought in there. After the festival you can take a look at this page.

On Monday 14 July, any unclaimed items will be passed on to the Municipality of Rotselaar, available via verlorenvoorwerpen@rotselaar.be.

Yes, you can request a refund from Thursday 3 July 2025 at 11.00 am until Saturday 2 August 2025 at 11.59 pm, on this page. After this period has elapsed, no refunds will be processed.

Select IBAN payment if you live within the EU. If you live outside the EU and do not have an IBAN account, select an international payment.

Refunds are issued within a week of request. An administrative fee of 3,5 euros is charged for refunds. You must register in order to request a refund.

(*Only Coins you have purchased will be refunded, see conditions of sale).