Saturday 14 July 2018 // Festivalpark, Werchter
Saturday 14 July 2018 // Festivalpark, Werchter

Frequently asked questions

Lost & found

Lost your keys, wallet, phone…? That’s annoying, but it happens. All lost objects will be gathered at the info stands. Found something yourself? Drop it off at one of the info stands.

Our lost & found service is available until Tuesday 17 July, via lostandfound@rockwerchter.be.

All items that haven’t been collected will be transfered to the municipality of Rotselaar on 18 July. Reach them on verlorenvoorwerpen@rotselaar.be.

Where to stay?

Festival campsites will not be opened, as TW Classic is a one-day festival. Wild camping is not allowed on police order, so if you wish to spend the night in the vicinity of Werchter, please turn to the Tourist Info Centre of Flanders for all information and accommodation possibilities in the region.

Working at TW Classic

TW Classic does not work with individual volunteers. The festival has been working with a broad spectre of associations from the wide vicinity of Werchter. With great zeal and enormous amounts of enthusiasm, members of these associations get involved with whatever has to be done on and around the festival ground. Their goal: to contribute to the success of the festival and, on top of that, to gather funds for their association, since all collaborating associations are remunerated by the festival organizers.

Can I take my children to the festival?

TW Classic does not have a minimum age and so everyone is welcome! But everyone at the festival must be in possession of a festival ticket, children included. There is no reduction for children.

We do not recommend that (young) children be brought to the festival grounds, because we do not provide children’s facilities, and because a music festival is not the ideal environment for children.

Help! The name on my ticket is not mine.

Does the name on your festival ticket not match with your own name? Don’t worry too much about this! If the ticket was purchased via the official channels, it’s valid.

If the original buyer of the ticket does not accompany you when you enter the festival, please make sure the condition of the ticket, the printing quality and especially the barcode are impeccable. Print out your ticket on a white sheet of paper, and make sure the other side remains unused. Dirty, wet or laminated tickets and badly printed or unclear barcodes are not readable by the scanners. In that case, we can only give a copy of the ticket to the original ticket buyer.

However, don’t buy your tickets via auction websites or second hand ticket websites. Tickets that are offered for an exuberant amount of money, will be blacklisted and made invalid, which means they don’t grant you access to the festival.

Can I promote my product, service or event in or around the festival site?

On and around the festival site, including on the campsites and on the public roads, it is strictly prohibited to hand out or display flyers, posters or other promotional materials. Sponsors and media partners - if they have agreed this with the organizers - get visibility at the Festival Park.

I would like to set up a market or food/drinks stand at the festival

The stand room available in the Festival Park is allocated exclusively to our sponsors and media partners. Frans Bevers Catering is our cateringpartner. Contact us for conditions.

More practical info